Welcome to Caftools.com. These Terms & Conditions explain the rules that apply when you access our website, purchase products from us or use our services.
Please read these terms carefully before placing an order. By using our website, you agree to comply with these Terms & Conditions.
- About Us
Caftools.com is operated by:
PLUMBING EQUIPMENT LIMITED
Company Number: 02120190
Unit 2 Olympic Court
Whitehills Business Park
Blackpool
FY4 5GU
United Kingdom
Email: sales@caftools.com
Telephone: +44 737 747 9497
Throughout these Terms & Conditions, “Caftools.com”, “we”, “us” and “our” refer to PLUMBING EQUIPMENT LIMITED.
- Using Our Website
You may use Caftools.com for lawful purposes and in accordance with these terms.
You must not use the website:
For any unlawful or fraudulent purpose
To interfere with the operation or security of the website
To attempt to gain unauthorised access to our systems
To submit false or misleading information
In a way that could damage, disable or impair the website or its functionality
We reserve the right to restrict or suspend access where we reasonably believe the website is being misused.
- Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on Caftools.com are accurate and up to date.
However, minor differences may occasionally occur between product images and the physical product, including differences in colour, packaging or presentation.
Product availability is subject to stock levels. If a product becomes unavailable after an order has been placed, we will contact you and, where appropriate, offer a suitable solution or refund.
- Prices
All product prices are displayed on the website at the time of purchase.
We take care to ensure that prices and product information are accurate. If an obvious pricing or information error occurs, we reserve the right to correct it and contact the customer before processing the order where appropriate.
Any applicable delivery charges will be clearly displayed before you complete your purchase. Where free delivery applies, this will be indicated during the ordering process.
- Placing an Order
When you place an order through Caftools.com, you are making an offer to purchase the selected products.
After submitting your order, you should receive an acknowledgement confirming that we have received it. This acknowledgement does not necessarily mean that your order has been accepted.
An order becomes accepted when we confirm that the products have been allocated and the order is being processed for fulfilment.
If we are unable to accept your order, we will inform you and arrange an appropriate refund where payment has already been taken.
- Payment
We accept major debit and credit cards through our secure online payment system.
The total amount payable will be shown before you complete your order.
We do not add additional card payment fees to your purchase.
Payment must be successfully completed before an order can be processed for dispatch, unless otherwise agreed with us.
We do not store full debit or credit card details on our website. Payment information is handled through the relevant secure payment processing system.
- Delivery
We offer free delivery options on eligible orders.
Door-to-Door Delivery
Orders are normally delivered within 3 working days using trusted delivery partners, which may include Royal Mail, DPD or DHL.
Click & Collect
Customers can choose free Click & Collect from:
Unit 2 Olympic Court
Whitehills Business Park
Blackpool
FY4 5GU
United Kingdom
Click & Collect orders are normally ready for collection within 1 working day.
We will notify you by email or telephone when your order is ready.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
- Returns and Refunds
Our Returns & Refunds Policy explains the procedure for returning products, obtaining refunds and dealing with faulty or damaged goods.
If you wish to return an order, please contact us before sending the product back so that we can provide the appropriate instructions.
Nothing in our returns policy limits your statutory consumer rights.
- Faulty, Damaged or Incorrect Products
If you receive a product that is damaged, defective, faulty or does not correspond with your order, please contact us as soon as reasonably possible.
We may ask for information such as your order number, a description of the issue and photographs where appropriate.
We will assess the situation and advise you of the appropriate next steps in accordance with your statutory rights.
- Product Warranties
Some products may be covered by a manufacturer’s warranty or other applicable guarantee.
Where a manufacturer’s warranty applies, its terms may vary depending on the product and manufacturer.
Your statutory consumer rights are not affected by any manufacturer’s warranty.
- Click & Collect
When selecting Click & Collect, you should wait until you receive confirmation that your order is ready before visiting our collection address.
You may be asked to provide your order details or other reasonable information to verify the collection.
If you are unable to collect your order within a reasonable period, please contact our customer service team to make alternative arrangements.
- Website Content and Intellectual Property
The content displayed on Caftools.com, including text, photographs, graphics, logos, product information and other materials, is protected by applicable intellectual property laws.
You may access and use the website for personal or legitimate business purchasing purposes, but you must not reproduce, copy, distribute or commercially exploit our website content without appropriate permission.
- Links to Other Websites
Our website may occasionally contain links to third-party websites or services.
These links are provided for convenience. We do not control and are not responsible for the content, availability or privacy practices of external websites.
- Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
We are not responsible for losses resulting from circumstances outside our reasonable control, including significant courier delays, interruptions to telecommunications networks, website outages or other events beyond our reasonable control.
Nothing in these terms affects your statutory consumer rights.
- Events Outside Our Control
We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances that are beyond our reasonable control.
Such circumstances may include severe weather, natural disasters, disruption to transport networks, strikes, technical failures, power outages or other events that could not reasonably have been prevented.
Where such an event affects your order, we will take reasonable steps to keep you informed.
- Privacy
Your personal information is handled in accordance with our Privacy & Cookie Policy.
We only use personal information for legitimate purposes connected with operating our website, processing orders, providing customer support, fulfilling deliveries and meeting applicable legal obligations.
- Changes to These Terms
We may update these Terms & Conditions when necessary, for example to reflect changes to our services, website or legal requirements.
The latest version will be published on this page, together with the date it was last updated.
The terms applicable to your purchase will be those in effect at the time your order is placed.
- Governing Law
These Terms & Conditions are governed by the laws applicable in the United Kingdom.
If you are a consumer, nothing in these terms is intended to remove or restrict any mandatory consumer protection rights that apply to you.
- Contact Us
If you have any questions about these Terms & Conditions, your order or any of our products, please contact our customer service team.
PLUMBING EQUIPMENT LIMITED
Unit 2 Olympic Court
Whitehills Business Park
Blackpool
FY4 5GU
United Kingdom
Email: sales@caftools.com
Telephone: +44 737 747 9497
Customer Support: Daily, 9:00am–7:00pm
We aim to respond to email enquiries within 24 hours.