At Caftools.com, we respect your privacy and take the protection of your personal information seriously. This policy explains what information we may collect when you browse our website, place an order or contact our team, why we need it, and how we use it.
Our aim is simple: to collect only the information we need to operate our online store, process your orders and provide you with a reliable customer service experience.
- Who We Are
This website is operated by:
PLUMBING EQUIPMENT LIMITED
Company Number: 02120190
Unit 2 Olympic Court
Whitehills Business Park
Blackpool
FY4 5GU
United Kingdom
Website: Caftools.com
Email: sales@caftools.com
Telephone: +44 737 747 9497
For privacy-related questions, you can contact us using the details above.
- Information We May Collect
The information we collect depends on how you use Caftools.com.
When you place an order
To process and deliver your order, we may need information such as:
Your name
Billing address
Delivery address
Email address
Telephone number
Order details
Information relating to your chosen delivery method
We use this information to process your purchase, arrange delivery, provide order updates and deal with any issues relating to your order.
When you contact us
If you contact our customer service team by email or telephone, we may keep the information you provide so that we can respond to your enquiry and maintain an appropriate record of the communication.
Payment information
When you pay for an order, payment information is handled through the relevant secure payment processing system.
Caftools.com does not store your full debit or credit card details on our website.
We may receive limited payment-related information, such as confirmation that a payment has been successfully completed, so that we can process your order.
- How We Use Your Information
Personal information may be used for purposes including:
Processing and fulfilling orders
Arranging delivery or Click & Collect
Sending order and delivery updates
Responding to customer enquiries
Managing returns, refunds and warranty matters
Preventing fraudulent or unauthorised transactions
Maintaining appropriate business and transaction records
Improving the operation and security of our website
Meeting legal and regulatory obligations
We do not collect personal information simply because it is available. We use information where there is a genuine reason for doing so.
- Information Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Payment information is processed through secure payment systems, and full card details are not stored by Caftools.com.
However, no website or internet transmission can be guaranteed to be completely secure. We therefore continually take reasonable steps to reduce security risks and protect the information entrusted to us.
- Who May Receive Your Information?
We only share information where it is necessary to operate our business, fulfil your order or meet our legal obligations.
For example, information may need to be provided to delivery partners when required to deliver your purchase.
Where payment processing is involved, relevant information is handled by the payment service used to complete the transaction.
We do not sell your personal information to third parties.
- How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Certain order, transaction and accounting information may need to be retained for longer periods where required by applicable law or for legitimate business record-keeping purposes.
When information is no longer required, we take reasonable steps to securely delete or dispose of it.
- Your Privacy Rights
Depending on the circumstances and applicable law, you may have rights concerning the personal information we hold about you.
These may include the right to:
Ask what personal information we hold about you
Request correction of inaccurate information
Ask us to delete information where there is no valid reason for retaining it
Object to certain uses of your information
Request restriction of certain processing
Request access to your personal information
If you would like to exercise a privacy right or ask us a question about your information, please contact:
We may need to verify your identity before completing certain requests.
Cookie Policy
- What Are Cookies?
Cookies are small text files that websites can place on your device when you visit them. They allow a website to remember certain information and can help pages function correctly.
Some cookies are necessary for the website to operate, while others may be used for preferences, website performance or other purposes.
- How Caftools.com Uses Cookies
Cookies may be used on Caftools.com to help provide a smooth shopping experience.
For example, cookies may be necessary to:
Keep products and information associated with your shopping session
Support essential website functionality
Remember certain website preferences
Help maintain website security
Understand how the website is being used, where applicable
We aim to keep the use of cookies proportionate to the needs of the website.
- Essential Cookies
Some cookies are necessary for the website and shopping functionality to work properly.
These may support functions such as shopping sessions, checkout processes, security and other essential features.
Because these cookies are required for core website functionality, disabling them may affect your ability to use certain parts of Caftools.com or complete an order.
- Optional Cookies
Where the website uses optional cookies for purposes such as analytics, advertising or other non-essential functionality, these will be handled in accordance with applicable privacy and cookie requirements.
You can manage cookie preferences through the controls made available on the website, where applicable.
- Third-Party Websites
Caftools.com may contain links to external websites or services.
Once you leave our website, the privacy practices of the external website will apply. We recommend reviewing the privacy and cookie policies of any third-party website you visit.
We are not responsible for the privacy practices or content of external websites.
- Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes to our website, services, technology or legal requirements.
The latest version will always be published on this page, together with the date it was last updated.
- Contact Us
If you have any questions about this Privacy & Cookie Policy or would like to ask about the personal information we hold about you, please contact us:
PLUMBING EQUIPMENT LIMITED
Unit 2 Olympic Court
Whitehills Business Park
Blackpool
FY4 5GU
United Kingdom
Email: sales@caftools.com
Telephone: +44 737 747 9497
Our team is available daily from 9:00am to 7:00pm and aims to respond to email enquiries within 24 hours.